Support · DGU Consulting

Need a hand?

Have a question, an issue or a suggestion about DGU Chat Cleaner? Email us.

Suggested subject: [DGU Chat Cleaner] Support. The link opens your email app; no email is sent automatically.

Help us understand the issue

The extension version, shown in chrome://extensions.
Your operating system and Chrome version.
The action you attempted and the exact error message.
Steps to reproduce the issue, using fictional examples.

Hide conversation titles, bookmarks, your email address and any other personal information before attaching a screenshot. Never send passwords or authentication tokens.

The panel will not open

Open chatgpt.com, reload the page, then click the DGU Chat Cleaner icon. You may need to reload ChatGPT after updating the extension.

Change the panel language

Choose Automatic, English or Français in the panel’s language selector. Automatic follows the browser interface language: French when it is French, English otherwise. Your choice is saved locally on this device.

Processing stopped

Check the summary to see which conversations were processed. Reload ChatGPT to verify their status, then prepare a new selection if needed. The extension cannot restore a conversation that has already been deleted.

Some conversations are missing from the selection

Only chats loaded in the sidebar are available. Scroll that list before selecting. Archives are not scanned automatically.

Before starting a batch

Check the titles, keep the tab open and wait for completion without interacting with ChatGPT. Avoid making changes to the same account from another tab or device during processing.

Your support data

DGU Consulting only receives the information you choose to send by email. Read the support section for details on its use and your rights.